Communication is the universal platform on which all business is conducted. And yet, how often we take for granted the very instruments that constitute the basis of our ability to communicate effectively. Words. They have the power to inspire or depress, the power to evoke acceptance or rejection, the power to clinch or lose a deal, the power to make or break a business.
Diction - What you say and how you say it are of equal importance. Always choose your words carefully, and never use a word where you are uncertain of the precise meaning. It could rebound on you, creating an outcome you'd rather not have.
Correspondence - Every written communication you issue is an ambassador for your enterprise, be it directed to customers, suppliers or employees. Never dispatch anything until it has been thoroughly checked for accuracy of structure, content and syntax. Mistakes jar, they stick, and they reflect badly on professionalism.
Telephone - Even the smallest concern needs telephonic communication for sales, service, ordering, collecting dues, etc. It is good business practice to ensure that everyone in the organisation follows a set pattern for making and responding to calls.
Marketing - Advertising, marketing, promotion all depend heavily on the amazing power of words to get the message across. A superbly crafted illustration might paint a thousand words in realms of art appreciation, but in the context of hard tack marketing your super-duper graphics won't get you very far unless they are accompanied by compelling, persuasive dialogue.
Selling - When you are walking the talk in a face-to-face sales pitch, it isn't your beloved product or service that wins the day; it is your powers of expression. Prospects aren't there to be sold to, but they will willingly buy from you if they like what you have to say, and how you say it. This is not to imply that he/she who barks loudest in the marketplace, always brings home the bacon. On the contrary, the best presenters are invariably quiet, introspective individuals who have a firm grasp on the essential tenets of word power and who know instinctively how to put the message across to best effect.
Internet - People the world over use the Internet to source information. They choose a search engine, insert a word or several key words, which in turn leads them to more words and so on until they have compiled a catalogue of data on what they want to know. So, when are setting out to create your own commercial presence on the Internet, make words your prime priority. Words are what cyberspace is all about. Web creation tools, graphics, sound, animation, gizmos are all available to be downloaded for free, but the words - the most essential ingredient - are all down to you. Make sure you spend the bulk of your time on their composition before you tackle the packaging.
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