Keeping good employees and promoting from within

Some businesses appear to operate a revolving door policy in the matter of staff recruitment (in one end and out the other) while others have people lining up to join. Are there secrets to procuring and keeping the best people?

Not really; it's a common sense approach. The management and motivation of staff is one of the biggest challenges facing the small business owner. Without patience, persistence and people skills, problems quickly multiply - and morale, productivity and profits can easily be destroyed.

Always make your people your first priority, treat them with respect, train them, and reward them regularly for good service provided.

GETTING GOOD STAFF IN THE FIRST PLACE

Although interviewing can be a laborious process, doing it well is worth the time and effort because every time you bring a new person into the mix of your staff, it changes the dynamic and you want to be sure it changes for the better.

Another (sometimes more productive) way to find good staff is to ask around your current employees as to who they would like to work with. Some businesses even offer incentives to trusted members of staff who introduce employees that stay with the company for a minimum amount of time, say three months.

New starts introduced by fellow employees have the advantage of some prior knowledge about what to expect in your operation. In addition, they already have a friend on staff, so they are more likely to feel at home more quickly.

CREATIVE WAYS TO REWARD YOUR EMPLOYEES

Sometimes you just aren't ready to grow as fast as you would like nor do you have the resources to offer 'stellar' employees regular pay increases. But you can reward their good service in other little ways, creative ways, within the confines of your budget; a flash bonus, theatre/film tickets for the family, stand seats at sporting events, etc. Good employees are not out to screw you at every turn; they just like to be shown some appreciation now and again.

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