How to cope with treachery in business

Treach•er•y, [n]:

1. Willful betrayal of fidelity, confidence, or trust;
2. The act or an instance of such betrayal.

Treachery creeps up on you like a thief in the night. It doesn't make appointments nor does it leave a calling card; it just strikes at the core of your being and your business. Acts of treachery can occur at any time within your own ranks, with a customer, a supplier or a competitor.

It is well said that, 'By seeing your defenses through the eyes of your worst enemy, you become your best guardian.'

TREACHERY WITHIN YOUR OWN RANKS

Employees can betray your trust in ways that are not easy to detect. They could be gossiping out of office hours about sensitive matters germane to the security of your business. They could be surreptitiously stealing from you and not necessarily cash or merchandise; your very livelihood could be the target.

TREACHERY FROM A CUSTOMER

How could a customer commit an act of treachery against you?
Easy; you wouldn't be the first to have invested time and money in preparing expensive confidential specifications only to have them passed over to a competitor with a view to inveigling the receiver of your intellectual property into providing the treacherous customer with the prescribed goods or service at cheaper rates.

TREACHERY FROM A SUPPLIER

The majority of supply providers are trustworthy and respectful of sensitive customer intelligence imparted to them in the line of duty. However, you might have the misfortune to stray into the path of an unscrupulous merchant who would use the information for spurious purposes and leave you hanging out to dry in the process.

TREACHERY FROM A COMPETITOR

We all have a living to make and most of us conduct our affairs with integrity, but whatever line of business you operate, beware the fly-by-night competitor who would commit an act of betrayal against your reputation without flinching.

COPING WITH ACTS OF BETRAYAL

When you are the victim of a treacherous act it is only natural to want to lash out and exact vengeance, but fighting treachery with treachery is counter productive. This is not to imply that you should do nothing. On the contrary, what you should be doing is taking stock and devising ways to exact not vengeance but retribution appropriate to the offence.

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